Federal Express Corporation (FedEx) has recently launched two AI-powered tools — Customs AI and the Harmonized Tariff Schedule (HTS) Code Lookup — across Asia Pacific (APAC) markets to streamline the complex process of preparing international shipping documents, helping businesses and individuals ship with greater speed, accuracy, and confidence.
The global shipping giant said inaccurate shipping documentation continues to be a major challenge in global trade, and to address this challenge, FedEx has integrated new tools into its FedEx Ship Manager™ platform at fedex.com, offering customers an intuitive solution to more seamlessly navigate shipment requirements.
"At FedEx, we are driven by our commitment to delivering flexibility, efficiency, and intelligence for our customers," said Salil Chari, senior vice president of marketing & customer experience for APAC at FedEx.
"By leveraging advanced digital insights and intuitive tools, we're empowering businesses with the agility to adapt, the efficiency to streamline operations, and the intelligence to make better decisions. These innovations not only simplify global trade but also enable our customers to grow their businesses with confidence in an ever-evolving marketplace."
FedEx said the HTS Code Lookup feature for U.S.-bound shipments assists customers in their selection of the correct HTS code for U.S. import clearance.
Customers can input an item description, and the system will automatically suggest the most appropriate HTS code options, along with a confidence score, from which the customer can choose.
Meanwhile, the Generative AI-powered chatbot is for more streamlined shipment documentation. Currently available in Australia, Guam, Malaysia, New Zealand, Singapore, and the Philippines, Customs AI leverages advanced generative AI technology to help simplify the shipment documentation process.
FedEx noted that by analyzing customer inputs in real time, the chatbot intelligently prompts the customer to provide a specific item description and assists customers in selecting the corresponding HTS codes, which can be applied directly to shipment documentation with a single click.
"The system is updated to maintain regulatory compliance in an evolving trade landscape, helping customers remain compliant with the latest customs requirements while saving valuable time and effort."
"Together, these tools deliver a unified solution that simplifies global trade by addressing key challenges in clearance," FedEx added, noting benefits such as efficient customs clearance; more accurate duty & tax estimation; reduced delays; and potential cost savings by avoiding errors in documentation.
