cargo.one has rolled out new AI-driven automation and smart workflows designed to accelerate quoting and booking for freight forwarders. The streamlined system spans every step of the process—from first customer inquiry to final quote—boosting efficiency and conversion rates across the board.
The digital air freight platform noted that the freight forwarding industry has long struggled with fragmented workflows that force teams to chase rates across different tools and manually copy data.
"These inefficiencies slow down quoting processes and prevent teams from focusing on higher-value activities like building customer relationships and handling complex shipments or large tenders," cargo.one said.
"As supply chains grow more complex and customer expectations rise, the need for workflow automation has become critical."
cargo.one noted that the latest product release addresses these challenges with three key innovations: AI-powered automation to accelerate quoting, enhanced rate management system with all rate types needed for complete door-to-door pricing in one place, and integrated workflows that enable freight forwarders to work on opportunities and quotations from one central queue.
"Freight forwarders receive hundreds of quote requests daily, with teams spending hours manually processing requests and logging data. cargo.one uses AI to extract shipment details from incoming emails and collect relevant rates from its AI-native database, bringing forwarders to an initial quote quickly and with ease," the digital air freight platform said in the announcement.
Along with the platform's live and static rates, forwarders can also now manually request rates from airline sales teams directly on the platform, while leveraging their own consol and gateway rates.
cargo.one said such comprehensive rate coverage enables forwarders to compare all rate options, while ensuring full control over rate access by teams.
Freight forwarders users can organize quotes and opportunities in a shared queue cargo.one can prioritize opportunities and quotes in a central queue, retrieve all necessary rates, and link quotes directly to their TMS. The integrated workflow results in an end-to-end workflow that allows forwarders to quote faster and with no need to switch between tools.
Moritz Claussen, founder and co-CEO of cargo.one, said, "cargo.one focuses its AI where we can unlock significant, everyday value for our customers. By eliminating manual work from quoting, we enable freight forwarders to focus on their core expertise – understanding customer needs and providing exceptional solutions. Our latest step in combining AI automation, comprehensive rate coverage, and unified workflows unlocks a new level of efficiency that wasn't achievable before."
Hylton Gray, CEO Air Freight, Sea Freight, Contract Logistics & Sales, at Röhlig Logistics, noted that the "future of freight forwarding lies in intelligent automation that enhances human capabilities rather than replacing them."
Andy Schaefer, senior vice president, Global Head of Airfreight at Toll, added: "Every customer has unique shipping needs that demand tailored solutions. cargo.one's comprehensive airline network, state-of-the-art data quality and simple interface enable our teams to quickly find the right option for every customer – exactly the kind of technological advancement that drives our competitive edge."
