Air Canada Cargo has announced the introduction of its redesigned eBooking platform, together with its parent company, Air Canada, providing an optimized booking experience for customers and new tools to self-manage shipments.
"We are excited to reveal our updated eBooking experience, which provides a more user-friendly interface and a smoother experience for our customers booking their cargo online," said Matthieu Casey, managing director – Commercial, at Air Canada Cargo.
"With the ability to get real-time feedback and validation, easily create batch bookings, e-AWB, submit release letters and more, this new platform will transform the customer experience and is part of Air Canada Cargo's ongoing digitalization," he added.
The features of the new eBooking experience include: a redesigned, user-friendly interface for a smoother experience; a re-imagined account dashboard to keep track of your shipments at a glance; dynamic booking flows and calculation fields for greater efficiency; and real-time feedback and validation to reduce errors.
Air Canada Cargo said it also features auto-confirmation for general cargo shipments of 50 kg (0.3 m3) and less; the ability to submit feedback and questions directly from the dashboard; fast and easy rebooking by saving bookings as templates; and multi-booking to create batch bookings in minutes.
The redesigned eBooking would also allow users to receive tracking notifications to their email; and offers tools to manage your bookings: create e-AWB, edit bookings, add shipper and consignee info, send release letters, and more.
Air Canada Cargo is Canada's largest air cargo provider as measured by cargo capacity, with a presence in over 50 countries and self-handled hubs in Montreal, Toronto, Vancouver, Chicago, London, and Frankfurt.
As the dedicated air freight division of Air Canada, Air Canada Cargo offers reliable air freight lift and connectivity across six continents using Air Canada's domestic and international passenger and freighter flights, and trucking services.
