cargo.one has launched a new suite of digital tools aimed at boosting freight forwarder productivity ahead of peak season, introducing five key capabilities including AI-powered quoting, multi-lane tender rate procurement, and real-time analytics.
Built on its scalable enterprise platform, the release also features centralized rate management and customer-specific pricing rules.
cargo.one noted that the peak season creates a universal challenge for freight forwarders as volumes spike, customers require faster responses, and operational inefficiencies become more costly.
Traditional workflows, often paper-based, force teams to choose which opportunities to pursue, turn away business they do not have capacity for, and make maintaining profitability at scale difficult. cargo.one’s October release tackles these challenges with tools built for high-volume, high-pressure operations.
Building upon its July release, cargo.one's AI-powered Quoting now generates complete, ready-to-share customer quotes that consistently match the rate selections that human experts prefer themselves.
Forwarders can send quotes as-is or review and edit before sending, allowing them to handle significantly more volume without additional headcount.
For high-value tenders and RFP, cargo.one's new Tender Feeder provides rate data downloads for multi-lane tenders in one simple export, turning what traditionally required multiple days and cross-functional coordination into minutes of work.
cargo.one has also introduced three new enterprise-grade operational control capabilities that ensure forwarders maintain pricing consistency and visibility even as volumes spike. Rate Engine centralizes management of buy rates, internal product rates, and sell rates from a single interface, serving as the foundation for both sales teams and online portals.
Sales Profiles provide automatic sell rate generation per customer or group, ensuring consistent pricing strategies across teams. cargo.one said its new Quoting Insights deliver real-time analytics on conversion rates, response times, and performance by customer or route —facilitating real-time optimizations rather than traditional post-season analysis.
"We're developing in-house tools that deliver more options and faster service to our customers. As part of this, we're partnering with cargo.one to aggregate airline rates directly into our systems," said Robert Frei, Global SVP of Freight Forwarding Operations at DP World.
"This collaboration enhances our digital connectivity and ensures that our quoting tool has access to consistent, high-quality rate information, an essential step in strengthening the customer experience we're building."
Christopher Ziller, operations manager, Airfreight at QCS-Quick Cargo Service, comments, "cargo.one's AI quotes are spot-on—we rarely need to make changes, saving significant time while maintaining control over customer communication. This frees our team for tasks with higher financial value, such as complex shipments that need deeper attention and, more importantly, business development."
Moritz Claussen, founder and co-CEO of cargo.one, comments, "We continue to invest heavily in AI automation, but also on the foundation that enables AI to deliver value. The October Release reflects our philosophy: advanced tools are only as good as the data behind them. By building upon our industry-leading rate database, we deliver capabilities no one else can match."
The enhanced AI quoting, Tender Feeder, Rate Engine, Sales Profiles, and Quoting Insights are available starting October 21.
