UPS has launched UPS Returns Manager, a free online tool which allows e-commerce merchants to customize their return shipments.

According to UPS, the tool means that business customers can manage their returns without having to integrate new technology into their own IT systems. Consumers can print return shipping labels from the UPS tracking website, from email alerts or at The UPS Store locations at no additional cost.

“Online returns are a headache for many merchants and their customers,” said Stu Marcus, vice president of customer technology marketing at UPS. “The UPS Returns Manager makes the process a lot easier. It’s perfect for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”

Shippers can administer return shipments, set their service level, request a reason for return and see reports on their shipments. The outbound and return shipments are linked in tracking.

UPS Returns Manager is now available in the US and will be rolled out to 43 additional countries and territories on August 28, 2017 for intra-country and intra-European Union package returns, according to UPS.